Anyone else noticing support has been slow this month?
I put in a ticket Oct 3 about a tracking number that never updated, got the auto-reply same day, then nothing for like five days. Finally heard back yesterday, said they'd reship.
Not mad, just wondering if it's a holiday thing or they're swamped. Last spring they answered in under 24h.
Is this the new normal or just a rough patch? Ordered from them like four times before, usually smooth.
Same here. Ticket about a missing GHK-Cu vial sat 6 days before a reply. They did make it right, sent a replacement with my next order. I think they got hit with a ton of tirzepatide orders after that last batch drop. Support is usually better, honestly.
I've had the opposite, weirdly. Emailed Monday about a payment that showed pending, got a real human response in like 4 hours. Maybe it depends on what queue you land in? Order-related vs shipping issues seem slower.
Been waiting since the 7th for a reply on a restock question. Posted in their subforum too, nothing. I get they're busy but a pinned update would help. I'm not flaming them, I'll still order, just annoying.
hey — sorry, this past month ran me over, still catching up on tickets. your reship's out the door, tracking should populate in a day or two (sometimes the carrier sits on the scan, drives me nuts). COAs for the current batch are up on the site under Documents if you want to poke through them. thanks for
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